Refund policy

Return and Refund Policy

Last Updated: [20/02/2025]

At [Your Store Name], we strive to provide high-quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

  • You can request a return within [10] days of receiving your order.
  • The product must be unused, in its original packaging, and with all tags intact.
  • Items that are non-returnable include:
    • Personal care products (lipsticks, skincare, etc.)
    • Undergarments and lingerie
    • Custom-made or personalized products
    • Perishable items like food and medicines

2. Return Process

  • To initiate a return, email us at [your email] with your order number, product details, and reason for return.
  • We will review your request and approve it if it meets our return criteria.
  • Once approved, you will receive instructions on how to return the product.

3. Refund Policy

  • Full Refund: If the product is defective, damaged, or different from what was ordered, you will receive a full refund.
  • Partial Refund: If an item is returned due to buyer’s remorse (e.g., change of mind), a restocking fee of [18]% may be deducted. 
  • Refund Processing: Once we receive and inspect the returned product, the refund will be processed within [5-7] business days via the original payment method or store credit.

4. Exchange Policy

  • Exchanges are allowed for size-related issues on fashion items, provided stock is available.

5. Cancellations

  • Orders can be canceled within [6] hours of placement. Once shipped, cancellations are not possible.

6. Late or Missing Refunds

  • If you haven’t received your refund, check with your bank or payment provider. If the issue persists, contact us at [shopnlivemanagment@gmail.com].

7. Shipping Costs for Returns

  • If the return is due to a defect or error on our part, we will cover the return shipping costs. Otherwise, return shipping costs will be borne by the customer.

8. Contact Information

For any queries regarding our return and refund policy, reach out to us at:
📧 Email: [shopnlivemanagment@gmail.com]
📞 Customer Support: [9588144355]